I did have a problem with the first unit. I had also thrown away the original packaging from the first unit. SoClean sent me another unit with a return label to send back the first unit. They sent me a new unit before I had sent back the old one!! WOW!! That is what I call customer service!!
Again, I love the machine & the company. I HIGHLY RECOMMEND THIS PRODUCT!!I recently purchased this SoClean Cpap Machine Sanitizer. I must say I am completely satisfied with this system. My mask, hose and humidifier have never been cleaner. It smells so fresh every night when I go to bed, such a relief.
I am a long time CPap user now for over 16 years. I have seen CPap machines evolve over the years and I have worn out many machines until I recently got this nice Cpap I have now, complete with humidifier.
I have had to fight bouts bronchitis for years and I have always suspected my CPap contributed to this. Recently I had pneumonia so bad I ended up in the hospital. I spent a miserable 4 days in the hospital and it scared the heck out of me. I was in a bad way.
When I got home from the hospital I started looking over the internet and found this cleaning machine here on Amazon.
I must say this is the best $200 I have ever spent.
I'm hopeful my days of pneumonia and bronchitis are over forever!
Even if you enjoy cleaning your cpap, hose and mask daily, which I highly doubt, I'm sure it will never get as clean as this machine will get it. If you're a man like myself, cleaning your CPap every day is probably not at the top of your "to do" list daily.
If you are a CPap user this unit is a MUST purchase!!
Thank you Better Rest Solutions and Amazon!!!
Buy SoClean CPAP Machine Sanitizer Now
To be perfectly candid, I had doubts when I bought this device and decided to just take a chance and try it. It sounded too good to be true that the cleaning of my equipment could be so easy and automatic. I've now been using this machine for 2 months and fully recommend it.Pros:
1. It does exactly what it says it does and it works effectively.
2. Easy to set up. Instructions and videos explain how to do everything.
3. Timer and clock arrived pre-programmed for my time zone. I simply plugged it in. (thank you to whomever does the pre-programming)
4. Before using this machine, I had a nagging cough and often got bronchitis. All of that cleared up after I started using the SoClean. Cause or coincidence, I'm not sure but I believe it has at least helped.
5. The device is made of high quality materials and the design is well thought out.
6. The company, Better Rest Solutions, is excellent to work with. No jokethis is probably the best customer service I've experienced in years. I had questions before ordering, they answered and followed up. They communicate with purpose and kept track of the concerns I had before ordering and then checked in on me afterwards to make sure everything was resolved. I *really* like this company.
Cons:
1. Minor: The machine is a little heavier than it looks. It is the size of a big shoe box or a tool box, but there is no handle or way to grip it easily when moving it to clean and dust around it.
2. Some people may not like the "clean" scent it leaves. To me, the scent lets me know my mask is clean and I usually take the mask out of the box a few hours before going to bed to let it dissipate somewhat.
Overall, the SoClean by Better Rest Solutions has far exceeded all of my expectations. I did considerable research before buying and hesitated initially because of some negative comments I saw doubting the effectiveness of ozone. Then I realized the people saying that had not tried the machine and were comparing it to room air purifiers. This device is not claiming to clean a room or your housejust your CPAP equipment, and that it does very nicely.I washed my CPAP mask and hose one time and said forget this! It did't completely dry and felt yucky after using it that night. I ordered the SOClean sanitizer after I started feeling congested and an oncoming earache. I don't have those sickly symptoms or the paranoia of getting sick anymore. I love love this machine.I bought and have been using it for a month now. It does a great job. I recommand it to everyone.
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