i have owned 3 top line scooters previously, when i bought this scooter based on the brochure saying the top speed was 8-9mph and distance was 38miles. the speed is fairly accurate but the distance is vastly overstated. i weigh 205 pounds and drive on 95% flat ground in florida and not faster than 3/4 of the maximum speed. the weather in florida is always good. if you can do 20 miles distance in this scooter i would be very surprised. driving on a full charge to a destination 4 1/2 miles away for a round trip of 9 miles, the 6 guage lites were down to the last one, by the time i was home. that means i could get about 1 to 1 1/2 more miles before losing power. a far cry from the brochure 38 mile claim about distance.when i complained to the head of customer service at active they changed the batteries which were worse. still unhappy both the service guy and the head mechanic told me thats it and they would not do any more and i am stuck with it.
one of the problems is that cheap acid batteries come with the scooter. i had to spend 500.00 to change the batteries to the gel type to get better mileage.
when you pay that much for a scooter only the best batteries should be included even if the cost is slighly more.
they also should teach their head of customer service and head mechanics some manners on how to treat customers.
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