In June 2012 I purchased an Inogen One oxygen concentrator from Inogen on the recommendation of my physician, Despite the fact that Inogen was told that the unit was to be used for home purposes (not travel), I was strongly advised to purchase a second battery at a cost of $495,00, which I regrettably did. When I realized that the unit came with it's own backup battery I tried to return the spare battery, only to be advised that it could not be returned, despite the fact that the package had not been opened.I contacted American Express through which I had purchased the oxygen concentrator and spare battery; and try as they would the company advised that all sales were final. This fact was never pointed out to me and my suggestion is that before dealing with Inogen One any prospective purchaser should consider very seriously the consequences of the extremely strong unnecessary sales pitch for the purchase of this product and it's ancillary attachments.
Despite the run-around by the company/agent, for the past two months, the battery was returned to the Inogen agent some four weeks ago, on the understanding that there would be a $99.00 restocking fee. However in a followup telephone call today I was advised that the battery could not be returned and they were sending it back to me.
Get all your facts before you consider buying this product.
A most dis-satisfied purchaser. LAM
Buy Inogen One G2 Battery - Inogen One G2 24 Cell Lithium Ion Battery - BA-200BA-224 Now
I purchased one of these for my Dad and he has used it for the last 6 months and it's worked FLAWLESSLY. The unit is extremely light and easy to carry. In fact, I was shocked at how light and tiny it was when I unboxed it. It's amazingly simple to operate and my Dad had no problem using it without even reading the manual. The time duration of a battery charge is exactly as claimed maybe a little better but it depends of course, which flow setting you are using. With regards to any negatives or improvements, battery life and cost could always be better especially cost. The batteries seem a little pricey but without knowing exactly what's inside it's hard to say if the price is appropriate or over priced. Also, while the unit is fairly quiet, it does make constant clicks and puffs. While all the comparison charts show it to be one of the most quiet on the market more quiet is better. Perhaps the new G3 addresses these areas but then it's between $500 and $1000 more money!With regards to service and support, we've had several questions since buying it and every question we've had has been addressed by Inogen promptly, politely, and quickly. Their advice and answers have always addressed our needs. One thing they told us prior to buying the unit is that while it's fine to use the unit at home and it's even capable of being used full-time and some of their customer do this however, they've optimized the unit for portability (as opposed to full-time home use) and they recommend that you buy a system that is more tailored to constant home use and not try and shoe horn a portable unit of any brand into the role of a larger, home oriented unit.
Anyway, great unit, great service and competitive price. Definitely would buy again and will buy one in the future when/if needed.
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